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Wednesday, April 3rd, 2013
11:25 pm
How to get help on the phone
Why do people not understand how to have a useful phone conversation with someone in my office?

Let's look at how you order a pizza.

Step 1 - You call the pizza store you want to order from..  You do NOT call some other pizza store to ask about ordering a pizza and then ask if they know if it works the same way at some OTHER pizza store.

Step 2 - The pizza store answers the phone.  They store will usually start with some sort of identification, for example, "Joe's Pizza, how can we help you?"

Step 3 - You do NOT immediately ask "Is this Joe's Pizza?"  If you do, the response you SHOULD get (but probably wont because people are too polite sometimes) is "I don't know.  Why don't you hang up and call back and this time LISTEN to what I say when I answer?!"

Step 4 - You tell the person what you want to accomplish.  "I want to order a pizza."  You do NOT start with some long drawn out story "My girlfriend left me after 5 years.  The bitch took all my pots and pans.  Not that I know how to cook, but now I can't learn even if I wanted to.  Why don't girlfriends give two weeks notice the way you are supposed to do when you quit a job.  That way I would have had time to find a new girlfriend and she could have made me dinner tonight.  So here I am, and I'm hungry, and I don't really know what I want to eat, but I always used to eat pizza when I was little.  Of course, I lived in Chicago, so this pizza tastes different, but I guess it will have to do...."

Step 5 - The employee asks you the questions they need answered so they can help you accomplish your goal.  "What is your name?  What is your address?  What is your phone number?  What would you like to order?"

Step 6 - Answer the questions.  Do NOT use terminology without knowing what it means in context.  For example, do not order a "loaded" pizza without knowing what the term "loaded" means TO THAT STORE.  Different stores likely put different things on their "loaded" pizza.  Ask for the specifics.  "I want a pizza with mushrooms and olives and garlic and pepperoni and ham and pineapple and crushed red pepper."

Step 7 - If the store CAN NOT help you, for example, if you are outside of their delivery area, you say "Thank you anyway" and you HANG UP THE PHONE!  You do NOT argue that so-and-so told you to call them because they deliver to your area.  They can't help you accomplish your goal.  Deal with it.  If you are lucky, they MIGHT know of a pizza place that DOES deliver to your area.  If you are polite, they might even give you that information, despite the fact that it doesn't help their establishment in the slightest.

So WHY can people calling my office not grasp the concept?

  • Start by listening to the greeting to make certain you have called the correct place.

  • Next, state what you want to accomplish.

  • Ask the person answering the phone what information he or she needs so he can help you.

  • Answer the person's questions.  Again, do NOT use terminology without knowing what it means in context.  (In other words, if you want an official copy of a document on file with my office, you want a CERTIFIED copy, NOT a NOTARIZED copy.)  NOTE: If you are told you can't do something the way you want, the proper response is NOT "I've been doing it this way for 30 years."  I don't give a damn what you've been able to get away with in the past.  It's not happening today.  If you want me to help you accomplish your goal, you do what I tell you that you need to do.  ALSO NOTE: DO NOT INTERRUPT!  It will not accomplish anything other than pissing off the person being interrupted.

  • Accept the answers you get from the person answering the phone.

  • Say thank you.

  • Hang up the phone.

Current Mood: irritated
Saturday, April 14th, 2012
1:37 am
Having a small problem with my Sweetie who doesn't quite understand my emotional response to his wiseass comment.  He didn't mean to hurt me, so why am I hurt?  Well, that gets into our differences.  The fact that he didn't mean to hurt me means I'm not ANGRY, but doesn't mean I'm not hurt by his insensitive statement.  I'll have to have a conversation with him soon.  I'm also going to use a mental picture to help him understand the problem with our relationship.

Whenever someone says or does something stupid/hurtful/etc it goes on a metaphorical little piece of paper. 

When his emotions calm down, he throws the piece of paper out and that's the end of it. 

When my emotions have calmed down, I put the piece of paper in a metaphorical drawer and I close the drawer.  Every relationship, be it friend, lover, family or other, has a drawer. If someone does something special, the drawer gets deeper.  I don't know how deep the drawer is.  When the drawer is so full that I can no longer close it, the relationship is over.  The corollary is that every time I have to open the drawer to put a new piece of paper in it, I may see some of the old pieces of paper and start re-reacting to those.

I will also (apparently) have to spell out the few topics that are right the hell off limits for jokes, wiseass comments and insults.  For me those topics are: 1. My appearance and 2. My family and friends.  In addition, tread with caution when commenting about my driving.  How he made it as far as he did in life without learning this, I don't know.  I don't know of any woman who can take insulting comments about her appearance made by someone whose opinion matters to her and just ignore the comments.

I love the man, and his drawer isn't full yet, but I would rather not find out how deep it actually is.  Here's hoping our conversation goes well.

P.S. If I storm out of your apartment on Sunday because I am hurt by your insensitive comment, not calling for at least 5 days (it's Friday and he still hasn't called) is NOT HELPING!!!
Sunday, March 2nd, 2008
11:51 pm
Lunacon 2008
So, who's going?
Wednesday, July 18th, 2007
11:27 am
Disney Quizzes
I rather enjoyed this website, whatsitsgalore.com , where I found some Disney Quizzes, among other things, although I'm amazed at how few answers I knew.
Saturday, June 23rd, 2007
10:30 pm
Woof, woof
You Would Be a Pet Dog

You're friendly, loyal, and an all around good sport. People love to be near you.
You are very open with your feelings, and you're quite vocal in expressing them.
You are sincere and kind. You love many people - without any sort of agenda.

Why you would make a great pet: You're content to chill out with your friends

Why you would make a bad pet: You always find yourself getting into trouble

What you would love about being a dog: Running around and playing

What you would hate about being a dog: Being left home alone while everyone else is out having fun

Thanks for pointing this one out, wolfdancer!
Monday, March 12th, 2007
2:58 pm
Just because I have a JURIS Doctorate doesn't mean I have patients
OK, let's just cover this. I am apparently under a bunch of stress, as evidenced by last week's difficulty breathing (severe enough that I debated taking myself to the emergency room last Saturday, but instead went to the primary care physician Monday morning). The PCP diagnosed it as Air Hunger brought on by stress. So what is causing me stress? Let's see...

1. I work full time. My alarm goes off at 6:33 AM every weekday morning. I then go to a job I dislike, and have disliked ever since I was switched to answering phones at the end of last October.

2. I am running out of money. Rapidly. I need to look into getting an additional job, but not leaving this one as the health benefits are still pretty good. Of course, as I work full time, my time to do job search is limited.

3. I am trying to clean my house. Not only do I dislike cleaning, the reason for cleaning also causes me stress, namely because I may have to sell my house as I run out of money. Note that I emphatically do NOT want to sell my house.

4. My love life is less than ideal.

In addition, I am trying to keep up on paperwork, deal with paperwork that should have been dealt with years ago, sleep, and try to keep up with everyone in my life. It isn't happening.

Therefore, I do not need any grief about not keeping up with things. I don't want to hear it. If there is something that it is important to you to tell me, call. If I don't answer, leave a useful message. Don't give me grief if I don't call back for a few days. Finally, please don't expect me to be able to provide lots of emotional and/or financial support. You may catch me on a good day and I may be able to provide emotional support. Then again, maybe not.

Also, note that this means that I may or may not have a chance to read people's journals, and the odds of my having the time or patience to post a reply is getting slimmer by the minute. This doesn't mean I don't care about people. It just means that I am part of people too, and I need to take care of me. I'll be at Lunacon this weekend trying to de-stress and enjoy myself. Hugs will be appreciated. I would rather not spend my weekend venting about my so-called life, but I reserve the right for a little self-indulgent whining.


Current Mood: grumpy
Saturday, March 3rd, 2007
1:03 am
Things that make me go hmmm
I just read an article in my local paper about a 30 year old man who is charged with raping a drunk 15 year old girl. What's the man's name? Fuqwan Long. Am I the only one who wonders about this?
Friday, January 26th, 2007
12:02 am
Your results:
You are Luke Skywalker
Luke Skywalker
Princess Leia
Jar Jar Binks
Han Solo
Obi-Wan Kenobi
An Ewok
You value your friends and loved ones,
but can sometimes act recklessly
because of your emotions.
Occasionally you resort to whining.
You look ahead to great things for yourself.

(This list displays the top 10 results out of a possible 21 characters)

Click here to take the Star Wars Personality Test

OK, so I got identical scores for Luke and Leia. I'm female (I know, I checked). So why am I the male twin? I give up.
Monday, January 22nd, 2007
10:25 pm
Well, in what is likely a sign of the apocalypse (or the universe deciding it owes me something good for a change), I called the fan line for the TV show 24 this evening after the show and actually got through to leave a message. Although I spoke carefully, and listened to my message afterwards, it is now about 14 minutes later and I have no idea what I said, although I am certain I left my phone number. Not that I expect anyone to call me back, but who knows? I am beyond stunned that I got through. I almost want to call back from a different line just to see if I get through again, but I am not a stalker, even of a voice mail fan line.
Tuesday, January 16th, 2007
8:21 pm
Monday, January 15th, 2007
9:42 pm
Nuthouse in a nutshell
Short version -

I still feel sick. From last week. It was better, now it's not. Probably the stress doesn't help.

Had my cleaning at the dentist's office today. He took x-rays. The last time he did that, I bit him. Then I walked down to Daddy's office after the appointment. Daddy asked me if I bit Michael. I said yes. He asked "WHAT?" I responded, "You asked me if I bit him. I said yes." I bit Michael again today. Again, accidentally. Just the conversation about taking the x-rays almost pushed me to tears remembering last time. I actually did tear a little bit. They were running late. I got there early. My appointment was for 3:30. I took the 6:02 train out of Grand Central to the station by my Aunt's house to pick up my car and drive home.

Funeral is tomorrow. I almost threw up tonight. Possibly whatever was making me sick last week, possibly stress, who knows. Still watched 24 on tv. Wow. I'm looking forward to having enough functional brain cells to process it. I have to drive to the cemetery in New Jersey tomorrow. Should be interesting. I'm probably in no condition to drive, but I have to go. Not just for my family, but for myself.

Bed time now. Maybe I'll sleep through the night for a change. I haven't slept through the last three nights in a row. No wonder I feel like crap.

Tried to get in touch with my ex the other night to let him know Uncle Moe had died. Aunt Susan and Uncle Moe took us out to dinner once or twice while we were dating. They thought well of him. I called home, office, and cell. All disconnected. Ah well, I tried.

Monday, December 18th, 2006
11:26 pm
Next time I'm shipping via carrier pigeon
On the twelfth day of Christmas, debkitty sent to me...
Twelve richwillpowers drumming
Eleven mangosteens piping
Ten babyseas a-leaping
Nine lordlnycs dancing
Eight gaylord500s a-milking
Seven muppets a-swimming
Six roses a-singing
Five ani-i-i-imaniacs
Four broadway musicals
Three bernadette peters
Two black labs
...and a chocolate in a pear tree.
Get your own Twelve Days:
11:19 pm
Merry Eight Days to Half Price Christmas Candy, badgerthorazine
On the twelfth day of Christmas, badgerthorazine sent to me...
Twelve telynors drumming
Eleven tigerbrights piping
Ten ailsaeks a-leaping
Nine kbreens dancing
Eight ohsheilas a-milking
Seven mnemexs a-swimming
Six debkittys a-reading
Five fu-u-u-uzcats
Four thnidus
Three dglenns
Two nosebeepbears
...and a chocolate in a psychology.
Get your own Twelve Days:
Sunday, November 19th, 2006
1:52 am
Kitty with fish. Interesting.

Which Disney Movie Do You Belong In?
Pick One:
Movie You Belong In:
The Amount Of Money You'll Bring In: $393,963,445.08
This cool quiz by jump5fan - Taken 129059 Times.
New - Kwiz.Biz Astrology

Friday, September 29th, 2006
5:29 pm
Wednesday, September 27th, 2006
1:17 pm
Disturbingly accurate

What Kind of Geek are You?
Favourite Color
Your IQ is very high
You are a word nerd
Your strength is you actually have social skills
Your weakness is chocolate
You think normal people are strange
Normal people think that you are disturbed
This QuickKwiz by owlsamantha - Taken 278417 Times.
Get Free Daily Horoscopes from Kwiz.Biz

Monday, September 4th, 2006
4:34 pm
Time - Not the only thing that is warped around here
So I recently purchased the She-Ra DVD. I remembered how much I loved it, and how much fun I had looking for Lucky (who is apparently Loo-Kee), and besides, I had a coupon for an extra 15% off any one item at Barnes and Noble.

I watched some of it over the last couple of days and discovered/remembered a few things.

First, I seem to be able to find Loo-Kee without a problem. I have watched two episodes and found him easily. Was it really that hard twenty years ago, or was I just not paying attention?

Second, I know they're just animated, but some of those male characters were NICELY built (drawn, yes, I know). It also says something about my current mental/dating state that I'm drooling a bit over a drawing. Ugh.

Third, although the writers claim they were being feminist (a strong female, fighting, a pre-cursor to Xena), and how mature Audora/She-Ra is, they also boast about her being maternal. As if that is the benchmark for a mature female. Is she a good mother. They openly acknowledge that Adam, He-Man's normal side, is a doofus, but Audora is maternal. How wonderful is that. Besides which, do you remember what they said after raising their swords and transforming to their super-hero(ine) alter-egos? He-Man proclaimed "I HAVE THE POWER!" whereas She-Ra reminded herself "I AM SHE-RA!" Now I understand that the first time she transformed, an introduction was necessary, both to the audience and to herself, but after the first couple of times, we know who she is. If she doesn't, She-Ra is even a bigger doofus than Adam. I remember now how much that bothered me then. It still does. Nonetheless, I still enjoy the show.

All in all, though, so far I would say it is money well spent, as I do enjoy watching it. Of course, I should be cleaning, but whatever.

Current Mood: animated
Tuesday, August 22nd, 2006
8:12 pm
Some days I hate being an over-achiever
I went back to the podiatrist today. He finally took x-rays. Then he showed me the not-so-pretty pictures. First, however, he showed me a picture of the worst heel spur he had ever seen. It was certainly large. Then he showed me my two x-rays. He told me and showed me that I was "giving her a run for her money." Great. Both feet. And we wonder why playing in traffic is looking more and more appealing.

So now what. Now we work on several fronts. First, I get to try a different physical therapist, one who will hopefully be able to do the iontophoresis (see my earlier post) without making my feet blister. Second, he has given me some stretches to do. Third, he is in touch with my insurance company, trying to get them to cover either splints and/or electro-shockwave therapy. Splints are things I wear that go along the back of my calf and sole of my foot and basically pull the toes upwards to stretch things. Supposedly I can sleep in them. I suspect I'll be more likely to be able to sleep standing up. I don't know much about the shockwave stuff, but we'll discuss that at my appointment next week. Yes, 4 weeks in a row. Finally, we'll re-cast my feet and we'll try new orthodics with more padding.

Here's hoping!

(If I was a horse, they would have shot me ages ago.)
Monday, August 21st, 2006
9:33 pm
Monday, August 7th, 2006
7:59 pm
I am in shape. Round is a shape.
OK, I'm tired and achy, but I haven't posted in an age, so I figured I'd do the nutshell version.

I have severe bilateral plantar fasciitis. In other words, both feet hurt lots because the tendon on the sole of each foot is severely inflamed, and is sending out lots of pain, sometimes as far up as the hips.

So what causes this? Let's see. Among other things: being overweight. Check. Having tight calf muscles. Check. Repeated pounding on a hard surface. Welcome to my job.

So what do we do about this? Join a gym and start swimming (actually, starting with walking in the water) to try to lose weight. Check. Start physical therapy as prescribed by my podiatrist (twice a week for the next two months, co-pay every time). Check. Nightmare story about that some other time. CONTINUE to try to get my job to buy the damned anti-fatigue mat. Check. Of course, welcome to the government, it's still out for bid, not even up to being ordered yet.

So, the gym. Went for the first time tonight. Felt like an impostor. Put on the new bathing suit, the goggles, the bathing cap. Got in the water. Attempted to swim. Decided I would get enough of a work-out just trying to walk for half an hour. Maybe 20 minutes. Do I hear 10? Yes, I hear ten. Tried to swim again for one of the laps. Pulled a muscle under my left arm. There's a bottle of Advil screaming my name. Now that I have taken myself off the anti-inflammatory, I can take Advil again. With the anti-inflammatory (Nalfon), I could only take Tylenol, which my body considers to be about as effective as Tic Tacs.

The physical therapy. The doctor prescribed several things, including iontophoresis. In other words, sticky pads with acetic acid hooked up to a battery to use electricity to shove the vinegar through my flesh to dissolve the extra bone that we assume has grown. We did 20 minutes on the lowest setting at my first PT appointment. I felt nothing. Until they took the pads off and discovered both heels had blistered. Apparently I'm not a good candidate for the procedure, which they have had little success with anyway. We wont be doing that again. After 10 minutes of ice, I tried to stand up. Note: tried. There are truck drivers and sailors who learned some new words from me. It would appear that people with sensitive skin (read: me) shouldn't have iontophoresis. Of course, no one asked me if I have sensitive skin. However, the other stuff, stretches, ultrasound, and the like, seem to be working. At least, they aren't making things worse.

As for now, time for more food and relaxing.

Current Mood: achy
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